How can we help?

    What should I do if I forget my recovery password?

    • If you still have your phone: your wallet can still be used normally. Please change your recovery password as soon as possible in Wallet settings → Security & backup.
    • If you chose to let WhaleFin securely store it when creating the wallet (default): contact WhaleFin Customer Service. You can recover it after identity verification.
    • If you turned off secure storage when creating the wallet: WhaleFin cannot help you recover it. If you also lose your phone, the assets in your Agentic Wallet cannot be recovered.