2.1 Cryptos supported
|
Country |
Fiat supported |
Cryptos available |
Payment methods supported |
Minimum payment amount per order |
Maximum payment amount per order |
Locked-in period for withdrawal |
Transaction fee |
|
US |
USD |
USDC，BTC，ETH |
Visa |
100 USD |
500 USD |
24H *7 |
(Only for Ref.) 2.9%+0.3USD |
|
USD |
USDC，BTC，ETH |
Master Card |
100 USD |
500 USD |
24H *7 |
(Only for Ref.) 2.9%+0.3USD |
|
|
USD |
USDT |
Google Pay |
100 USD |
500 USD |
N/A |
(Only for Ref.) 3.95% |
|
|
USD |
USDT |
Apple Pay |
100 USD |
500 USD |
N/A |
(Only for Ref.) 3.95% |
|
|
Non-US |
USD |
USDC，BTC，ETH，USDT，XRP |
Visa |
1 USD |
10,000USD |
24H *7 |
4.0% + 0.3 USD |
|
USD |
USDC，BTC，ETH，USDT，XRP |
Master Card |
1 USD |
10,000USD |
24H *7 |
4.0% + 0.3 USD |
|
|
USD |
USDT |
Google Pay |
100 USD |
500 USD |
N/A |
(Only for Ref.) 3.95% |
|
|
USD |
USDT |
Apple Pay |
100 USD |
500 USD |
N/A |
(Only for Ref.) 3.95% |
2.2 How to purchase cryptocurrency with USD
Please complete Crypto Purchase via the following steps:
- Your country/region of residence as submitted in Identity Verification must not be Philippines.
- Click [Deposit] in your Wallet and select [Crypto Purchase].
- Select the cryptocurrency you wish to purchase and enter the amount, then select the payment method and click [Buy].
- Click [Confirm] in the order preview page.
- Complete the payment by following the instructions.
- Go to the order details page to check the purchase progress.
2.3 Payment methods
2.3.1 How to pay with Visa/MasterCard?
- Select Visa/MasterCard as your payment method.
- Enter your personal information, including card number, name, etc to add your card.
- Click “Submit” to enter the 3DS verification page of the bank.
- Enter OTP or password to complete the 3DS verification.
- Complete the payment and you will be directed back to WhaleFin.
2.3.2 How to pay with Google Pay/Apple Pay?
- Select Apple Pay as your payment method and confirm the transaction.
- Redirected to Mercuryo and complete the payment.
- Confirm order details (order price will be locked only after clicking [Proceed to Mercuryo]).
- Register on or log in to Mercuryo (SMS verification required).
- Enter your account information to complete the purcahse (via Google Pay or Apple Pay).
*Note: If the purchase amount exceeds 900 USD, Mercuryo will require the client to complete identity verification. Please verify by following the instructions.
6. Complete the payment and you will be directed back to WhaleFin
2.4 FAQ
|
No. |
Question |
Answer |
|
1 |
How long does it take for my cryptocurrency to arrive? |
3-5 minutes after the payment is successfully completed. |
|
2 |
Why do I see “3DS not supported” when paying with Visa/MasterCard? |
This means the issuing bank of your card does not have an available 3DS service. Please contact your issuing bank or switch to another card to proceed. No fees will be charged for the current crypto purchase transaction. |
|
3 |
Why do I see “Please contact your issuing bank” when paying with Visa/MasterCard? |
Your issuing bank could have rejected your transaction due to security concerns or unavailable services. We recommend switching to another card or contacting your issuing bank. No fees will be charged for the current crypto purchase transaction. |
|
4 |
Why do I see “Rejected by risk control” when paying with Visa/MasterCard? |
We have rejected your payment request to protect your transaction. We recommend paying with your frequently used device and network settings. |