Purchase Crypto with PHP – Help Center

1.1 Cryptos and payment methods supported

Country	Fiat supported	Cryptos available	Payment methods supported	Minimum payment amount per order	Maximum payment amount per order	Locked-in period for withdrawal	Transaction fee
PHL	PHP	ETH, GMT/GST/SOL/BNB/AXS/SLP/SAND	GCash	50 Peso	30,000 Peso	N/A	2.2% + 10 peso
			Coins.ph	50 Peso	30,000 Peso	N/A	2.2% + 10 peso
			Paymaya	50 Peso	50000 Peso	N/A	1.6%
			Shopee Pay	50 Peso	25000 Peso	N/A	1.9%
			Grab Pay	50 Peso	25000 Peso	N/A	1.9%
			Unionbank	200 Peso	50000 Peso	N/A	15.00 peso
			Visa	50 Peso	140,000 Peso	24H *7	4.0% + 20 peso
			Master Card	50 Peso	140,000 Peso	24H *7	4.0% + 20 peso
		USDC, BTC, USDT, XRP	GCash	50 Peso	30,000 Peso	24H	2.2% + 10 peso
			Coins.ph	50 Peso	30,000 Peso	24H	2.2% + 10 peso
			Paymaya	50 Peso	50000 Peso	24H	1.6%
			Shopee Pay	50 Peso	25000 Peso	24H	1.9%
			Grab Pay	50 Peso	25000 Peso	24H	1.9%
			Unionbank	200 Peso	50000 Peso	24H	15.00 peso
			Visa	50 Peso	140,000 Peso	24H *7	4.0% + 20 peso
			Master Card	50 Peso	140,000 Peso	24H *7	4.0% + 20 peso

Please complete Crypto Purchase via the following steps:

Your country/region of residence as submitted in Identity Verification must be Philippines.
Click [Deposit] in your Wallet and select [Crypto Purchase].
Select the cryptocurrency you wish to purchase and enter the amount, then select your payment method and click [Buy].
Click [Confirm] in the order preview page.
Complete the payment.
Go to the order details page to check the purchase progress.

Most e-wallet payment follow similar patterns, take GCash as an example:

Select GCash as the payment method.
You will be redirected to the GCash page. Click [Place your order].
Enter your GCash account name and password to log in. You may be required to go through OTP verification.
Select pay with GCash balance.
Enter your GCash paycode.
Complete the payment and you will be directed back to WhaleFin.

Select Union Bank as the payment method.
You will be redirected to the Union Bank page. Enter your bank account and password to log in. You may be required to go through OTP verification.
Select the account you are paying with and click [Confirm] to complete the payment.
Complete the payment and you will be directed back to WhaleFin.

Select Visa/MasterCard as the payment method.
Enter your personal information, including card number, name, etc to add your card.
Click [Submit] to enter the 3DS verification page of the bank.
Enter OTP or password to complete the 3DS verification.
Complete the payment and you will be directed back to WhaleFin.

No.	Question	Answer
1	Why PHP is not available in my payment currency?	Your verified country/region must be Philippines.
2	Can I delete the bound payment method?	This function is not available at the moment and will be available in the future.
3	How long does it take for my cryptocurrency to arrive?	3-5 minutes after the payment is successfully completed.
4	Why do I see “3DS not supported” when paying with Visa/MasterCard?	This means the issuing bank of your card does not have an available 3DS service. Please contact your issuing bank or switch to another card to proceed. No fees will be charged for the current crypto purchase transaction.
5	Why do I see “Please contact your issuing bank” when paying with Visa/MasterCard?	Your issuing bank could have rejected your transaction due to security concerns or that the service is currently available. We recommend switching to another card or contacting your issuing bank. No fees will be charged for the current crypto purchase transaction.
6	Why do I see “Rejected by risk control” when paying with Visa/MasterCard?	We have rejected your payment request to protect your transaction. We recommend paying with your frequently used device and network settings.