1. Log in to your WhaleFin account, and go to the Identity Verification page via:
- 【Home】 - 【Identity Verification Guide Card】
- 【Me】 - 【Account & Security】 - 【Identity Verification】
2. Select your region/country of residence in “Region/Country of Residence”. Please make sure that the information for the place of residence you choose is correct. You will not be able to change it once confirmed.
3. Click on 【Verify】 to complete your Identity Verification:
① Identity Information: Answer according to your actual situations
② Proof of Identity: Select the issuing country/region of your document and document type, and get ready for face scanning. Note: Please do not wear hats, glasses, or use filters, and make sure the photo is well lit.
③ Proof of Address:
a. Picture proof: Upload any bank statements, utility bills, phone bills, property tax slip, lease, or property purchase agreement dated within the past 3 months.
b. Manually-entered proof: Click “Upload Later”, and fill in your address information to get a 30-day experience period on your identity as “Verified”, during which you are able to use Deposit, Trade, Earn, Investment, and other functions.
i. If you wish to continue to use the above functions or unlock more functions, please submit your proof of address ASAP to complete your Identity Verification. If you do not submit proof of address after the 30-day experience period ends, your access to the above functions will no longer be available.
ii. This feature is not supported in the following country/region: United States, Australia, United Kingdom, Singapore, Europe (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, and Turkey).
4. Your application will be reviewed in 10 business days. Once your application is approved, we will send you an email/SMS notification (please check your spam if it doesn’t arrive in your inbox). We appreciate your patience.